“Are you a good listener?” Most of us would say, “Yes, of course!” But what does that mean, really? For some it means, “I never interrupt when someone else is speaking.” For another, “I never forget what someone says.” For still another, “I never check my phone when someone else is speaking.” And today, perhaps, “If I am on a call, I never answer another one.”
My father always told me to “listen before you speak.” If you don’t know him it’s important you know that he is a very wise man. Throughout his professional career, whether he is talking to his mentor, coworker, or customer base he listens with attention and focus! His way of active listening prompts trust in those he is talking to.