My father always told me to “listen before you speak.” If you don’t know him it’s important you know that he is a very wise man. Throughout his professional career, whether he is talking to his mentor, coworker, or customer base he listens with attention and focus! His way of active listening prompts trust in those he is talking to.
Have you ever noticed how fast people can flip a switch from feeling terrific to feeling irritated? If not, here is an example: Have you ever stubbed your toe? One second your walking just fine, and the next you’re inside your own head shouting vulgar words while hopping on one foot. We can go from feeling terrific to feeling totally angsty and irritated within the matter of seconds. I learned after observing myself and others in a multitude of different situations that this doesn’t have to happen!